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Clarity Telecom hosts managed Voice-Over-IP services from our datacentres in Dublin and Belfast.

We can route traffic out through a variety of cost-effective providers, giving you a resilient service at a competitive price.

Nokia E-Series Configuration

Introduction

The Nokia E60 and its brothers, the E61 and E70, were first released in late 2005 and became available commercially in the first half of 2006. These phones herald a new era of mobile connectivity as they are among the first "fusion" cell phones that join low-cost (or even free) Wi-Fi VoIP communications and ubiquitous standard wireless cell service.

All three phones are full featured cell phones supporting the global GSM standard (in US compatible with Cingular and T-Mobile networks), high-bandwidth 3G networks and support of the Blackberry enterprise server. And all three work with Nokia's SIP stack, giving the phones powerful VoIP features that, until now, have only been available on non-cellular Wi-Fi handsets from Linksys, UT Starcom, D-link and others.

The advantages of cellular and VoIP services in one device are fairly obvious. First is coverage: The phones work equally well where the cell phone signal is weak (interior of buildings, offices) but Wi-Fi is available and in areas with no Wi-Fi signal but good cell phone coverage. Second is cost: VoIP over a Wi-Fi saves bundles over cell service and avoids usurious roaming charges when traveling.

nokia_phones.jpg
Nokia Fusion Phones

While all three phones offer similar Wi-Fi capabilities, they differ significantly in form and function. The Nokia E60 is the classic "brick" type phone that has become Nokia’s trademark. The E61 is a much wider device (similar to a RIM Blackberry in design) and comes with a readily-accessible full QWERTY keyboard. The E70 is slightly larger than the E60 and offers a 2.0 megapixel camera and a QWERTY keyboard that "folds" open.

All three phones are more complex than your typical cell phone, and taking advantage of some advanced features could pose a configuration challenge to the uninitiated. This is particularly true for VoIP usage. Current firmware versions have only limited NAT support and require use of "reverse NAT" on the SIP registrar side to successfully traverse NAT. Nokia promises the phones will support more common VoIP NAT traversal methods such as STUN (by the end of 2006), TURN and ICE (both next year).

In this story we focus on the proper configuration of a Nokia E60 with an Asterisk PBX, the popular open-source telephony server, though the instructions should work with no changes on the Nokia E61 and E70 models.

Our setup will allow us to:

Make a call over Wi-Fi whenever available and use GSM as a backup option;

Configure a certain set of predefined Wi-Fi access points, such as Home or Work, when they are available. The phone will automatically connect to one of the access points and register with an Asterisk server;

Receive all calls using a single phone number. If at the time of the call the Nokia phone is connected to the Asterisk server via WiFi, the call will be routed to it via the internet protocol. Otherwise, the Asterisk server will connect the call over the GSM network (some network charges might apply for incoming call).

This article assumes you already have a working Asterisk server running and that you are able to make and receive phone calls. We will also assume that you either run the popular asterisk with freePBX so that you can configure your asterisk via the freePBX web interface. If not, you will have to edit the the appropriate Asterisk configuration files (sip.conf, extensions.conf, etc) manually.

Please Follow Link For Setup Guide : http://forum.voxilla.com/voip-wiki/using-nokia-e-series-phones-asterisk-24215.html

PBX Features

Voicemail

Call forwarding

Conference Calling

Voicemail to Email

Music on hold

Call Park

Ring All

Powerful Reporting

Call pickup

Hunt groups

Transferring Calls

DND

Call Forwarding

Users can use their personal Web Control Panel to enable call forwarding to either an internal extension or to an external number.
Call Forwarding Selective - Automatically forward your incoming calls to a different phone number with pre-defined criteria, such as the phone number, time of day or day of week, are met.

To activate this feature dial *72

Enter your extension number followed by the hash key.

Then enter the number you wish to forward to.

Call Park

Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user presses the flash hook and dials the call park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve feature code, followed by the user’s extension. The call is retrieved and connected to the retrieving user.

Call Pickup

This feature enables a user to answer any ringing line within their pick-up group. A pick up group is a group administrator-defined set of users within the group, to which the call pickup feature applies. To pick up a ringing call, a user dials the call pick up feature code. The user is then connected to the caller. If more than one line in the pick up group is ringing, the call that has been ringing the first is answered. Users can also execute call pickup via a web interface.

Conference Calling

Our product comes with pre-configured bridge to support unlimited internal as well as external participants as per your phone lines and if you are using our network you can have virtually number of external participants.
Conferencing - Web + Audio - VoIP conferencing, users have an on-demand conference bridge and the ability to schedule conference calls or web conferencing via the Personal Communications Manager web tool, eliminating 3rd party conference vendors.
Three-way Calling - Enables a user to make a three-way call with two parties, in which all parties can communicate with each other.

DND

Do not disturb can easily be applied throughout the day. By pressing the DND button it makes your Snom show as offline and calls will not be received on it until it is removed. It is a simple toggle on/off.

Huntgroups

Hunt Groups

Hunt Groups allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Groups phone number.

Music On Hold

Our product comes with multiple audio channels and can play different audio to different class of caller on hold. By uploading an MP3 file using web control panel, your caller will hear your favorite tune while on hold. Administrators can upload an audio file (.wav file containing music, advertising, promo, etc.) onto the system to be broadcast to held parties. This service can also be used in conjunction with the other services like Call Hold, and Call Park.

Powerful Reporting

Reports

With the extensive feature of powerful reporting, one can view call logs for all extensions in real time with search and filter parameters from web admin panel. If you are using our VoIP network we can provide real time billing so that you can view how much you’re spending on telephone. With Web User Panel one can look at his call and also can return calls by just clicking on it.

Ring All

With this feature, one inbound call and it rings all phones, of course the first one to pick gets the call. You can also configure which phones goes to blast group.
Simultaneous Ring (Personal )- Simultaneous Ring enables users to have multiple phones ring simultaneously when any calls are received on their phone number, e.g. calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his desk. The first phone to be answered is connected.

Transferring

Transferring A call

To transfer a caller, place them on hold by hitting the “call hold/unhold” button. Type the extension number required and hit confirm. This will let the person on the other end speak to you firstly, and then put the handset down and the call will transfer through to that extension number.

A call can be put through straight away to an extension by hitting the “call transfer” button and then putting in the extension followed by the confirmation tick.

Voicemail

This feature enables users to record messages for incoming calls that are not answered within a specified number of rings, or receive busy treatment, or are transferred directly to voice mail. AdvantagePlus comes with voicemail storage with storage capacity of XXX hours and it can be retrieved from your office phone or you can access by dialing from any remote phone or it can be attached with your email as .WAV file or you can listen thru web control panel or to the voice messaging system repository for retrieval from a phone. By accessing Voice Portal from any phone, user can listen, save, delete, pausing, skip forward or back or reply to message or can be forwarded to one or more or to entire group member with introductory message. Users have the option of marking a message as Urgent or Confidential.
Voicemail Groups Voicemail group feature lets you send the voice message to multiple people or a group of people, e.g. marketing, administration, finance, operation etc. Just dial the number of your group, and leave a message and everyone in the group gets your new message.

To listen to your voicemail dial *97 from your handset.

This will prompt you for your password which is set to your extension number as default. (We recommend this is changed ASAP)

The phone will then guide you through a number of options which range from re-recording your voicemail messages to changing your password.

Press 1 for new messages.

This will play any new messages you have recieved. Any messgaes you have listened to can be deleted by pressing 7.

Press 3 for advanced options.

This will let you specify a mail box to leave a message.

Press 0 for mailbox options

This menu will let you record all necessary information to customize you mailbox.

** Please note that the pound key is the "#" key located at the bottom rite hand side of you handset.**

Voicemail To Email

You can receive your voicemail as a email via .wav file attached to your email with a few click of mouse without configuration POP3, SMTP, IMAP or Exchange. If available, the caller’s name and number are also included in the e-mail subject line.. Voice mail may be forwarded to email on an ad-hoc or continuous basis, giving the user an easy-to-manage unified messaging system.

Soft Phone Configuration

Softphone Quick Start Guide

What is a Softphone?

A Softphone (Software Phone) is a new innovation that will provide a fully functional VoIP telephone on
your desktop or laptop computer.
Your Softphone will change the way you look at your telephone system, from integration with CRM, email
and other desktop software to unrivaled portability as your extension and telephone number will follow
you anywhere in the world you have access to an Internet connection.
The ClarityIP System makes use of the X-Lite Softphone from Counterpath.

About the X-Lite Softphone

The X-Lite 3.0 softphone client from Counterpath offers all the productivity of a traditional telephone right
from your Windows desktop. Users can either click on the on screen keypad with their mouse or use
their keyboard to dial, answer, manage calls and availability. The X-Lite will operate on virtually any
broadband circuit, whether wired in the office or from the Wi-Fi hotspot in your local coffee shop.
Features
The X-Lite 3.0 Softphone has all features you would expect from a standard telephone, including:
• Two Lines
• Call display and Message Waiting Indicator (MWI)
• Speakerphone
• Mute
• Redial
• Hold
• DND
• Call ignore
• Call history
• Call Forwarding
• Call Recording
• Call Conferencing

Installation of X-Lite

Download and Configuration
The X-Lite may be downloaded free of charge from: www.counterpath.net
Simply choose the “Download X-Lite Free” link and select the appropriate version for your platform. The
download will take approximately five minutes on a standard (512kbit) broadband connection.
Configuration of your X-Lite is a simple process which will take no more than a couple of minutes. Upon
completion of the download, run the installation file then follow through the installation wizard as
directed. When running X-Lite for the first time you will be asked to configure your account and
presented with the “SIP Accounts” window.
SIP Accounts
Press the “Add...” button and you will be presented with the “Account” screen:
Account
Display Name may be specified as anything you wish, for the remaining User Details sections enter the
values you were given when your account was created. The remaining details should be left as default.
Once you have entered your details correctly, move on to the next tab, “Voicemail”

Voicemail

Ensure the “Check for voice mail” box is ticked and enter *97 in the “Number to dial for checking
voicemail” box. Once this information has been entered move on to the “Topology” tab.
Topology
Select Discover global address under the IP address section. Under STUN server choose “Use specified
server” and enter stun.sipgate.net:10000 as the address. Ensure the “Enable ICE” box is ticked and then
press “OK” to complete your account configuration.

Congratulations!

If your account configuration has been successful, you will see a screen similar to that above, displaying
your username. You can now make calls from your computer.

Using Your X-Lite

The following information is designed to familiarise you with the X-Lite interface. A detailed user manual
is available at: http://www.counterpath.com/assets/files/191/X-Lite3.0_UserGuide.pdf
On Screen Display

Information Display Panel

Contacts Panel

The Contacts panel displays a user's contacts and allows multiple contact methods for them, including
• SIP Extension (Internal)
• Home / Business Phone
• Mobile
• Email
Contacts can be organised by category, Family, Friends, Work etc. Additional groups can be added and
configured easily. You may also import your contacts from your Microsoft Outlook Address Book with
only a couple of mouse clicks by using the Import Contacts Wizard.

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