Call Forwarding

Call Forwarding

Users can use their personal Web Control Panel to enable call forwarding to either an internal extension or to an external number.
Call Forwarding Selective - Automatically forward your incoming calls to a different phone number with pre-defined criteria, such as the phone number, time of day or day of week, are met.

To activate this feature dial *72

Enter your extension number followed by the hash key.

Then enter the number you wish to forward to.

Call Park

Call Park

Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user presses the flash hook and dials the call park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve feature code, followed by the user’s extension. The call is retrieved and connected to the retrieving user.

Call Pickup

Call Pickup

This feature enables a user to answer any ringing line within their pick-up group. A pick up group is a group administrator-defined set of users within the group, to which the call pickup feature applies. To pick up a ringing call, a user dials the call pick up feature code. The user is then connected to the caller. If more than one line in the pick up group is ringing, the call that has been ringing the first is answered. Users can also execute call pickup via a web interface.

Conference Calling

Conference Calling

Our product comes with pre-configured bridge to support unlimited internal as well as external participants as per your phone lines and if you are using our network you can have virtually number of external participants.
Conferencing - Web + Audio - VoIP conferencing, users have an on-demand conference bridge and the ability to schedule conference calls or web conferencing via the Personal Communications Manager web tool, eliminating 3rd party conference vendors.
Three-way Calling - Enables a user to make a three-way call with two parties, in which all parties can communicate with each other.

DND

DND

Do not disturb can easily be applied throughout the day. By pressing the DND button it makes your Snom show as offline and calls will not be received on it until it is removed. It is a simple toggle on/off.

Huntgroups

Hunt Groups

Hunt Groups allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Groups phone number.

Music On Hold

Music On Hold

Our product comes with multiple audio channels and can play different audio to different class of caller on hold. By uploading an MP3 file using web control panel, your caller will hear your favorite tune while on hold. Administrators can upload an audio file (.wav file containing music, advertising, promo, etc.) onto the system to be broadcast to held parties. This service can also be used in conjunction with the other services like Call Hold, and Call Park.

Powerful Reporting

Reports

With the extensive feature of powerful reporting, one can view call logs for all extensions in real time with search and filter parameters from web admin panel. If you are using our VoIP network we can provide real time billing so that you can view how much you’re spending on telephone. With Web User Panel one can look at his call and also can return calls by just clicking on it.

Ring All

Ring All

With this feature, one inbound call and it rings all phones, of course the first one to pick gets the call. You can also configure which phones goes to blast group.
Simultaneous Ring (Personal )- Simultaneous Ring enables users to have multiple phones ring simultaneously when any calls are received on their phone number, e.g. calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his desk. The first phone to be answered is connected.

Transferring

Transferring A call

To transfer a caller, place them on hold by hitting the “call hold/unhold” button. Type the extension number required and hit confirm. This will let the person on the other end speak to you firstly, and then put the handset down and the call will transfer through to that extension number.

A call can be put through straight away to an extension by hitting the “call transfer” button and then putting in the extension followed by the confirmation tick.

Voicemail

Voicemail

This feature enables users to record messages for incoming calls that are not answered within a specified number of rings, or receive busy treatment, or are transferred directly to voice mail. AdvantagePlus comes with voicemail storage with storage capacity of XXX hours and it can be retrieved from your office phone or you can access by dialing from any remote phone or it can be attached with your email as .WAV file or you can listen thru web control panel or to the voice messaging system repository for retrieval from a phone. By accessing Voice Portal from any phone, user can listen, save, delete, pausing, skip forward or back or reply to message or can be forwarded to one or more or to entire group member with introductory message. Users have the option of marking a message as Urgent or Confidential.
Voicemail Groups Voicemail group feature lets you send the voice message to multiple people or a group of people, e.g. marketing, administration, finance, operation etc. Just dial the number of your group, and leave a message and everyone in the group gets your new message.

To listen to your voicemail dial *97 from your handset.

This will prompt you for your password which is set to your extension number as default. (We recommend this is changed ASAP)

The phone will then guide you through a number of options which range from re-recording your voicemail messages to changing your password.

Press 1 for new messages.

This will play any new messages you have recieved. Any messgaes you have listened to can be deleted by pressing 7.

Press 3 for advanced options.

This will let you specify a mail box to leave a message.

Press 0 for mailbox options

This menu will let you record all necessary information to customize you mailbox.

** Please note that the pound key is the "#" key located at the bottom rite hand side of you handset.**

Voicemail To Email

Voicemail To Email

You can receive your voicemail as a email via .wav file attached to your email with a few click of mouse without configuration POP3, SMTP, IMAP or Exchange. If available, the caller’s name and number are also included in the e-mail subject line.. Voice mail may be forwarded to email on an ad-hoc or continuous basis, giving the user an easy-to-manage unified messaging system.